Refund policy

RETURNS & REFUNDS POLICY

Last updated: August 19, 2026

At Zhypra, we stand behind the quality of our products. If your order is not right for you, we offer returns within 30 days of delivery, subject to the conditions below.

  1. RETURN WINDOW

To be eligible for a return, you must request it within 30 days after your order is delivered.

  1. RETURN ELIGIBILITY

To qualify for a return, an item must be:

• Unused and in the same condition in which it was received
• In its original packaging
• Free from damage, wear, odors, alterations, or signs of use
• Accompanied by proof of purchase or order number

Items that do not meet these conditions may not be eligible for a refund.

  1. STARTING A RETURN

To request a return, email hello@zhypra.com with:

• Your full name
• Order number
• Item(s) you want to return
• Reason for the return
• Photos, if the item arrived damaged, defective, or incorrect

Please do not send an item back before receiving return instructions from Zhypra. Unauthorized returns may be refused.

  1. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

If your return is approved, we will provide return instructions. Approved returns must be sent to:

Zhypra LLC
14529 Star Water Rd,
Kissimmee, FL 34747
United States

We recommend using a trackable shipping service. Zhypra is not responsible for returned packages that are lost or damaged in transit.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact hello@zhypra.com as soon as possible and include clear photos of the item and packaging. We will review the issue and provide an appropriate resolution.

  1. REFUNDS

Once we receive and inspect your approved return, we will notify you of the refund decision.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error or a verified damaged, defective, or incorrect item.

  1. CANCELLATIONS

If you need to cancel an order, contact us immediately at hello@zhypra.com. We will do our best to accommodate the request, but an order cannot be canceled once it has been processed or shipped.

  1. CONTACT

For any return or refund questions, contact:

BUSINESS INFORMATION

Legal Business Name: Zhypra LLC

Business Address: 14529 Star Water Rd, Kissimmee, FL 34747

Country: United States

Phone: +1 (321) 200-6925

Email: hello@zhypra.com

Website: https://zhypra.com